Any question on sales, purchase, registration, new releases, upgrades, etc, please write to
support@lionsea.com. support@lionsea.com.

Any inquiry or problem related to the use of product and technical support, please contact our support team at support@lionsea.com.

Any site is welcome to join in our Affiliate Program. If you have any question, please write to support@lionsea.com. . For details about this program, please visit our affiliate page at http://www.lionsea.com/affiliates.php. .
In addition, for those who want to join our affiliate program and become a partner of us, we offer special dedicated e-mail addresses so that your e-mails can reach the right person who can address the specific issue.

LionSea™ is actively broadening its distribution channels and cooperating with any company that would like to resell or OEM our software in legal manners. For this kind of issue, please write to support@lionsea.com. .

Finding the imperfection of our softwares is the best way to perfect them and guide us in the future. If you find any bug during your use of our softwares, please report it to our support team directly at support@lionsea.com, we will check it daily.

LionSea™ FAQ Center

Welcome to LionSear™ FAQ Center!
Here you can find the answers to the most commonly asked questions. If, however, you cannot find the answers to your questions here, please contact our support team. We will be very happy to solve the problems for you. Our goal is to help you enjoy a pleasant and easy digital life!

Q 2: My license key didn't work, what can I do?
If you have purchased a license key from us, the license key would have been emailed to you automatically. Please try not to type it into the text box but to copy it from the order confirmation email and paste it into the text box so that you can avoid the typing errors. What's more, please note that the registration information is case sensitive. If you still have problems, please contact support@lionsea.com

Q 4: Why there is WHQL testing when I try to install the software?
WHQL is short for Windows Hardware Quality Labs. WHQL testing is one part of Microsoft testing process. It will run a series of tests on a third-party hardware or software and then submit the log files from the tests to Microsoft for review. Microsoft may also run their own tests on a wide range of equipment such as different hardware and different Microsoft Windows editions. For more details, please refer to the following page: http://en.wikipedia.org/wiki/WHQL_Testing

Q 6: Why do you charge me a VAT tax?
We will not recharge your credit card automatically when your license key expires. When the expiring date approaches, the software will gently remind you to renew it when you run the program.

Q 7: What is your refund policy?
The VAT tax and other additional fees are collected by the third party platform-Clickbank. You can visit the following page to get more details about this particular tax: http://www.clickbankguide.com/vat-faq.htm

We will refund to our users if they are dissatisfied with the products purchased from LionSea and request a refund within 60 days after the purchase. But this only applies to the situation when you make the original purchase. You can contact us via our support email: support@lionsea.com. When you contact us, we will provide you with technical support and additional product instructions first to help you use the product. If you’re still not satisfied, we will be happy to issue a refund to you. Generally, LionSea will issue a refund for the following reasons: dissatisfaction with the product, or there is verifiable information that the original purchase was made by using fraudulent or unauthorized payment.

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